Qualified consumers handed to your agents on the phone, as warm transfers or direct inbound calls, with the terms to agree before launch.
Live transfer leads are qualified consumers connected to your agent by phone while they are still on the line, after a screener has confirmed they want to talk. You pay for a conversation, not a record, so the product only works when your agents are ready to answer the second the call arrives.
There are two call types, and you should know which one you are buying. In a warm transfer, a screener stays on the line, runs the agreed qualification script and hands the person to your agent. In a direct inbound call, the consumer dials a number tied to a campaign, such as a web page or a TV response ad, and is routed to you with lighter qualification. Sources vary: some calls start with a web form, some with TV response, and some with a call center that validates the person first.
Transfers suit closers with seats open and a tested script; they cost more per contact than data because the contact is the product. If your floor has idle capacity, aged leads fill it for less. For fresh leads that arrive as records instead of calls, read speed to lead and contact rates to see why minutes matter.
Everything below the headline is setup: hours, concurrency, script, what counts as billable and how disputes are settled. Our 20+ verticals and 300+ custom data filters let us build the screening criteria to your buy-box, and the rest is agreed before the first call.
You choose the call type, and each campaign is labeled so reports never mix a screened transfer with a raw inbound call.
The questions the screener asks come from your buy-box, such as age, state, balance or ownership, so your agent starts from a qualified conversation.
Agree what counts as billable before launch, for example a minimum talk time or a connect to a live agent, so invoices match your phone logs.
You set the days, hours and the number of calls your floor can take at once, so transfers are not sent to an empty queue.
Whether calls are recorded, who discloses it and how consent is captured is decided by your counsel before dials start, not after.
Calls that fail the agreed rule, such as a wrong number or an unqualified caller, are handled under the terms you agree with us before launch.
Settle five things before the first call: calling hours, how many transfers your floor can answer at once, the qualification script, what counts as a billable call and how disputes and replacements work. Put them in writing. Most arguments about live transfers are really arguments about a definition nobody wrote down.
Staff to the ceiling you agreed, and review it weekly during the first month. A transfer that finds no free agent is a lost caller and often a dispute, so match seats to concurrency, cover every time zone you take calls in and give transfer-handling agents their own queue. Rate agents on talk-to-close, not dials, because they do no dialing.
Treat recording and consent as setup, not an afterthought, because they are far harder to fix once calls are flowing. The FTC says the Telemarketing Sales Rule covers businesses that initiate or receive phone calls to or from consumers, so ask counsel whether your inbound calls fall inside it, and the rule bars calls to a residence before 8 a.m. or after 9 p.m. local time at the consumer's location without prior consent (16 CFR 310.4(c)). The FCC says it has no rules on recording by individuals but that some state laws restrict it, and wiretapping is regulated by both federal and state governments. Disclose recording at the start of the call, follow the strictest state your callers reach, and keep your records. For Medicare calls, have your compliance team confirm what applies before launch.
Start with a small campaign for a set number of days, listen to a sample of recordings for script drift, and reconcile billable calls against your own phone logs each week. Our TCPA checklist for lead buyers covers consent, and counsel should review your scripts; this is operator practice, not legal advice. Send your vertical, hours and concurrency through the contact page for a free count and quote.
| Lead Type | Who Buys It | Key Filters | Details |
|---|---|---|---|
| Medicare | Call centers and agents selling Medicare plans | Age, state, plan interest | Medicare live transfers |
| Medicare Advantage | Agents and call centers | Age, state, plan interest | Medicare Advantage leads |
| Final Expense | Agents and call centers | Age band, income, coverage gap | Final expense leads |
| Reverse Mortgage | Lenders and loan officers | Age 62+, equity, geography | Reverse mortgage live transfers |
| Debt Settlement | Debt relief call centers | Balance, credit indicators, hardship | Debt settlement leads |
| Bankruptcy | Bankruptcy law firms | Debt level, state | Bankruptcy live transfers |
| Merchant Cash Advance | Funders and ISOs | Revenue, funding need, state | Merchant cash advance leads |
| Auto Warranty | Extended warranty call centers | Vehicle age, mileage, warranty expiration | Auto warranty leads |
| Solar | Installers and dealers | Geography, utility region, credit indicators | Solar leads |
| Tax Resolution | Enrolled agents and tax firms | Back-tax balance, debt type | Tax resolution leads |
Telemarketing rules: FTC guide to complying with the Telemarketing Sales Rule and 16 CFR 310.4. Do Not Call: FTC Q&A for telemarketers and sellers about DNC provisions. Recording: FCC guide to recording telephone conversations. Consent: FCC telemarketing and robocalls.
A transferred call arrives with a record: the consumer name, phone number, state and ZIP, the date and time of the transfer, the campaign and call type, and the DNC screen result with consent documentation for the number.
Qualification answers captured by the screener travel with it, such as age band, balance, ownership or business revenue, so your agent opens from what the person already said and does not ask it twice. The fields match the vertical page you buy from, and the answers can be mapped into your CRM fields so reps see them on screen.
Call-level fields support disputes, such as transfer time and connect result; ask which are available on your campaign. Keep them with your own call logs, because the record of what happened on a call is what settles a billing question.
Contact us today to get a free count and quote. Quick delivery, competitive pricing, and unmatched quality.
Contact Us →A live transfer lead is a qualified consumer connected to your agent by phone while still on the line. A screener confirms interest and the agreed qualifiers first, then hands the call over. You pay for the conversation, so agents must be free to answer the moment a transfer arrives.
In a warm transfer a screener stays on the line, runs your qualification script and then introduces the consumer to your agent. In a direct inbound call the consumer dials a campaign number, such as one on a web page or TV ad, and is routed to you with lighter qualification.
Agree calling hours, how many calls your floor can answer at once, the qualification script, what counts as a billable call, and how disputes and replacements work. Also settle call recording and consent with counsel. Put all of it in writing, since most disputes come from undefined terms.
Yes. Live transfers are available for reverse mortgage, bankruptcy, debt settlement, merchant cash advance, final expense, Medicare and several other verticals. Qualification criteria are built to your buy-box, such as age and equity for reverse mortgage. Send your criteria for a free count and quote.
Medicare inbound calls can be ordered by volume, with the filters, hours and concurrency agreed in advance. Medicare plan sales may carry additional rules beyond general telemarketing law, so have your compliance team confirm the call flow, recording and disclosures before launch. Request a quote with your monthly volume.
Recording is your choice and a legal question. The FCC says it has no rules on recording by individuals, but some state laws restrict it. Disclose recording at the start of the call, follow the strictest state your callers reach, and have counsel review your practice.